Terms of Service

These Terms of Service (“Terms”) govern your use of the A&A Home Cleaning website and your booking of cleaning services from A&A Home Cleaning (“we,” “us,” or “our”). By submitting a booking request or using our website, you agree to these Terms.

1. Services

A&A Home Cleaning provides residential cleaning services, including standard cleaning, deep cleaning, and move-in/move-out cleaning, as described on our website. Specific inclusions, exclusions, and add-ons are outlined at the time of booking.

2. Booking & Estimates

Submitting a request through our website or by phone is a booking request, not a confirmed appointment. We will contact you to confirm the date, time, and final price. Online estimates are based on the information you provide (home size, service type, add-ons) and may be adjusted after we review the details of your home. You will not be charged before your booking is confirmed.

3. Cancellations & Rescheduling

We understand plans change. Please notify us as soon as possible if you need to reschedule or cancel an appointment, by phone or email. [Specific cancellation notice window and any late-cancellation fee to be confirmed and added here.]

4. Payment

Accepted payment methods and payment timing will be confirmed when we reach out to schedule your cleaning. Prices shown on our website are estimates and are not final until confirmed by us.

5. Client Responsibilities

To help us provide safe, effective service, you agree to:

• Provide accurate information about your home and the service address
• Provide safe, reasonable access to your home at the scheduled time (e.g. a key, door code, or someone present)
• Secure or disclose fragile, valuable, or hazardous items before the appointment
• Let us know about pets so our team can work safely around them
• Disclose any known hazards (e.g. mold, pest issues, structural concerns) in advance

6. Our Commitment

Our cleaning staff are background-checked and our services are insured and bonded. If you are not satisfied with a cleaning, please contact us within a reasonable time so we can make it right.

7. Limitation of Liability

To the fullest extent permitted by law, A&A Home Cleaning’s liability for any claim arising from our services is limited to the amount paid for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential damages. This limitation does not affect any rights you may have that cannot be limited under applicable law.

8. Website Use

You agree not to misuse our website — including attempting to submit false or fraudulent booking requests, interfering with the site’s normal operation, or attempting to access data or accounts that are not yours.

9. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, as A&A Home Cleaning operates in the Los Angeles area. [Confirm actual state of registration/operation if different.]

10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted means you accept the updated Terms.

11. Contact Us

Questions about these Terms? Contact us:

A&A Home Cleaning
Email: info@aahomecleaning.com
Phone: [Phone Number]
[City, State]