Privacy Policy

A&A Home Cleaning (“A&A Home Cleaning,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or request a cleaning service, how we use it, and the choices you have.

1. Information We Collect

Information you give us directly when you submit a booking request, contact form, or call us:

• Name, email address, and phone number
• Service address and ZIP code
• Booking details — service type, frequency, home size, add-ons, and preferred date/time
• Any message or notes you choose to include (e.g. access instructions, special requests)

Information collected automatically when you use our website:

• Standard technical data such as IP address, browser type, and pages visited, collected through normal web server logs
• Anti-spam / bot-protection data via Google reCAPTCHA when you submit a form (see Section 4)

We do not currently collect or store payment card information on this website. If online payment becomes available in the future, it will be handled by a PCI-compliant third-party payment processor, and this policy will be updated accordingly.

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and provide the cleaning services you request
• Calculate an accurate estimate and communicate with you about your booking
• Assign and coordinate with the staff member(s) performing your cleaning
• Respond to questions, requests, and customer support inquiries
• Protect our forms and services against spam, fraud, and abuse
• Comply with legal obligations and enforce our Terms of Service

We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell your personal information.

3. How We Share Information

We share your information only as needed to run our business:

• Our cleaning staff — the team member(s) assigned to your booking receive the details needed to complete the job (address, access notes, schedule).
• Service providers we rely on to operate the site and business — for example, our web hosting provider, Google reCAPTCHA (spam protection), and, for staff coordination, mapping/geocoding services used to plan routes.
• Legal or safety reasons — if required by law, subpoena, or to protect the rights, property, or safety of A&A Home Cleaning, our clients, or others.
• Business transfers — if A&A Home Cleaning is involved in a merger, acquisition, or sale of assets, client information may transfer as part of that transaction, subject to this policy.

We never sell or rent your personal information to third parties for their own marketing purposes.

4. Cookies & Similar Technologies

Our website may use cookies and similar technologies for basic functionality and to protect our forms from spam (Google reCAPTCHA). Google’s use of information from reCAPTCHA is governed by the Google Privacy Policy and Terms of Service. You can control cookies through your browser settings; disabling them may affect how parts of the site function.

5. Data Retention

We retain booking and client information for as long as needed to provide our services, maintain business records, and comply with legal, tax, and accounting requirements. If you ask us to delete your information and we have no ongoing legal or business need to keep it, we will do so.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including nonce-verified and rate-limited booking submissions, role-based access controls so staff only see bookings assigned to them, and server-side validation of all submitted data. No method of transmission or storage over the internet is 100% secure, so we cannot guarantee absolute security.

7. Your Privacy Rights

You may contact us at any time to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to legal/record-keeping requirements
• Opt out of non-essential communications from us

California residents: under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information is collected, request deletion of that information, and not be discriminated against for exercising these rights. As noted above, we do not sell personal information. To exercise any of these rights, contact us using the details in Section 10.

8. Children’s Privacy

Our services are intended for adults booking home cleaning services. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

A&A Home Cleaning
Email: info@aahomecleaning.com
Phone: [Phone Number]
[City, State]